Job of the Week
A-Star Sports
Location: UK Wide
Our franchise owners are passionate about the positive impact of sport on every day life, nurturing in young children a fun, positive outlook and a life-long commitment to being active through the enjoyment of the A-Star Sports programme. From fundamental movement and multi-skills through to a ...
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How to give great customer service
By Wendy Shand of www.totstotravel.co.uk – winner of the Cisco Customer Kings award 2010
Identify exactly who your target market is – what type of lifestyle do they have? Where do they live? What do they like doing/drink/eat/no. of kids/car they drive etc
Phone a sample of your database and do a detailed interview and ASK your customers what they think, what they would like you to do that you don’t do already, where could you do better, what they like
Send out feedback forms or use survey monkey to survey your customers, act on the feedback
Take your idea to its logical conclusion – don’t just settle for token gestures, do it properly. For example, we provide family friendly holiday accommodation, so we don’t just provide a cot. We go the whole hog and provide everything parents need.
Dare to be different: Be courageous and innovative – stand out from your competitors by doing something differently
