Job of the Week
What's On 4 Me
Location: UK Wide
Do you want to be your own boss but have never found a business that suits you? This is an exciting opportunity to join the same award winning company that runs the website you're on right now. If you want to combine childcare and family life with running an exciting and profitable business ...
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How to give great customer service
By Wendy Shand of www.totstotravel.co.uk – winner of the Cisco Customer Kings award 2010
Identify exactly who your target market is – what type of lifestyle do they have? Where do they live? What do they like doing/drink/eat/no. of kids/car they drive etc
Phone a sample of your database and do a detailed interview and ASK your customers what they think, what they would like you to do that you don’t do already, where could you do better, what they like
Send out feedback forms or use survey monkey to survey your customers, act on the feedback
Take your idea to its logical conclusion – don’t just settle for token gestures, do it properly. For example, we provide family friendly holiday accommodation, so we don’t just provide a cot. We go the whole hog and provide everything parents need.
Dare to be different: Be courageous and innovative – stand out from your competitors by doing something differently
